Effective Date: 8 August 2024

1. Introduction

At Dropsell, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, our Refund and Returns Policy outlines the procedures and conditions for returning items and obtaining refunds.

2. Returns

2.1 Eligibility for Returns
You may return most items within 30 days of receipt for a full refund or exchange, provided the items are unused, in their original packaging, and in the same condition as when you received them. Certain products, such as custom or personalized items, may not be eligible for return.

2.2 How to Initiate a Return
To initiate a return, please contact our customer support team at [email protected] with your order number and the reason for the return. We will provide you with instructions on how to return the item.

2.3 Return Shipping Costs
You are responsible for the cost of return shipping unless the return is due to a defect or an error on our part. We recommend using a trackable shipping service or purchasing shipping insurance for items over $75 to ensure they are returned safely.

3. Refunds

3.1 Processing Refunds
Once we receive and inspect the returned item, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used at the time of purchase.

3.2 Partial Refunds
In some cases, partial refunds may be issued for items that are returned opened, used, or damaged. Shipping costs are non-refundable.

4. Exchanges

4.1 Exchange Process
If you wish to exchange an item for a different size, color, or product, please contact us at [email protected] to discuss your exchange options. Depending on availability, we will provide instructions on how to proceed with the exchange.

5. Damaged or Defective Items

5.1 Reporting Issues
If you receive a damaged or defective item, please contact us within 7 days of receipt at [email protected] with a description of the issue and any supporting photos. We will arrange for a replacement or issue a refund for the damaged or defective item.

6. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

• Gift cards
• Sale or clearance items
• Custom or personalized products

7. Contact Us

If you have any questions about our Refund and Returns Policy or need assistance with a return or refund, please contact us:

Dropsell
18800 NE 29th Ave Apt 224
Miami, Florida 33180
Email: [email protected]
Phone: +1 845 422 2316