Orders & Shipping
How did my package ship?
To find out how your package was shipped, check your order confirmation email for details about the shipping method and carrier used. You can also log in to your account on our website and view your order tracking information, which includes a tracking number and carrier details. If you’re unable to find this information, please contact our customer support team with your order number for assistance.
Why does my USPS tracking number state 1-Day, 2-Day, 3-Day Delivery?
If your USPS tracking number indicates “1-Day,” “2-Day,” or “3-Day” delivery, these terms refer to the estimated delivery timeframes for your package based on the shipping service used and the distance to the destination. USPS offers different shipping options with varying delivery speeds, and these labels help provide an estimate of when your package will arrive. The exact delivery time can depend on factors like the origin and destination locations, any potential delays, and the specific USPS service chosen for your shipment. If you need more detailed information about your package’s status, you can use the tracking number on the USPS website or contact USPS directly.
How long will my package take to arrive?
The arrival time of your package depends on several factors, including the shipping method selected, the distance between the sender and your address, and any potential delays. Typically, the estimated delivery time for your package is provided in the shipping confirmation email or tracking information. Common delivery timeframes include:
– **Standard Shipping:** 5-7 business days
– **Expedited Shipping:** 2-3 business days
– **Overnight Shipping:** 1 business day
For the most accurate estimate, check your tracking number on the carrier’s website or contact customer support. Keep in mind that delivery times can be affected by holidays, weather conditions, and other unforeseen events.
What are business days?
Business days are the days of the week when most businesses operate, typically excluding weekends and public holidays. In most countries, business days are Monday through Friday, from 9:00 AM to 5:00 PM, although this can vary based on local customs and business practices.
When shipping companies or businesses provide delivery estimates in terms of business days, they are referring to these weekdays. For example, if a shipping service promises a delivery time of “3-5 business days,” this means the package should arrive within 3 to 5 weekdays, not including weekends or holidays.
Returns & Exchanges
How do I know my package has shipped?
To confirm that your package has shipped, check for a shipping confirmation email from the retailer, which should include a tracking number and shipping details. You can also log in to your account on the retailer’s website and view your order status in the order history or tracking section. Additionally, use the provided tracking number on the carrier’s website to see real-time updates on your package’s status. If you haven’t received a confirmation email or cannot find tracking information, contact customer support for assistance.
Why are certain products unavailable to ship to Internationally?
Certain products may be unavailable for international shipping due to various reasons, such as regulatory restrictions that limit the import of specific items, high shipping costs that make international delivery impractical, or supplier agreements that restrict distribution to certain regions. Additionally, some products may not meet international safety and compliance standards or may be difficult to handle and ship due to size or fragility. If you encounter such restrictions, checking with the retailer or shipping provider can offer more insights and potential alternatives.
Why is my tracking number not updating?
If your tracking number isn’t updating, it could be due to a few reasons: there might be a delay in processing or scanning the package, technical issues with the carrier’s tracking system, or it may not have been scanned at a checkpoint yet. For international shipments, customs processing can also cause delays. Ensure the tracking number is correct and try checking again later. If the issue persists, contact the carrier’s customer service or the retailer for further assistance.